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Privacy Policy | The Peg Doll Lady

Postage & Returns

Privacy policy for Peggies Peg Dolls – Updated January 2019. 

www.peggiespegdolls.co.uk / www.peggies.co.uk

Julia Pollard – Old Tannery, Cheriton Fitzpaine, Crediton, Devon, EX17 4HJ

This Privacy Policy describes how and when I collect, use, and share information when you make a purchase from me, contact me, or otherwise use my services through www.peggiespegdolls.co.uk  or related sites and services. This is inline with the GDPR (General date protection regulation) laws effective from May 25th 2018.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Folksy, Paypal, Facebook, Instagram, Twitter, Pinterest, Royal Mail or any third-party services you access.   You can reference these third-party privacy policies through their own privacy policies on their websites to learn more about their own relevant practices.

Our main website address is: http://82s.498.myftpupload.com

What personal data we collect and why we collect it

To fulfil your order, you are required to provide me with certain necessary information (which if also ordering through my website or email for example, you authorised to be provided to me), information such as your name, email address, postal address, payment information, and the details of the product(s) that you are purchasing.  You may also choose to provide me with additional personal information if there is a customised aspect to your order, this may be offered during personal messaging or at the website checkout.

Why I Need Your Information and How I Use It

I rely on several legal aspects to collect, use, and share your information, including:

  • details as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as compliance with third party seller policies and  terms of use.   I use your information as necessary to comply with my obligations under such areas.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Data Retention

  • Website Host.   I share information with Wordpress and WooCommerce as necessary to provide you my services and comply with my obligations under both the the Seller Policy and Terms of Use.
  • Service providers and other social media platforms. I engage certain trusted third parties to perform functions, provide services to my shop and to operate my business through, such as my Facebook platform, Twitter account, and my Instagram platform (I encourage you to read their own privacy policies) and delivery companies such as The Royal Mail (again I encourage you to read their own privacy policy). I will share your personal information with these third parties, but only to the extent absolutely necessary to perform these services.
  • I may also ask for your consent to share your completed orders on my social media platforms and on any relevant pages and groups for advertising purposes for my business.
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK you can find this information and other helpful information via the Information Commissioner’s Office (ICO) via this link: https://ico.org.uk 

How long we retain your data

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.

However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the above obligations only for the following time period: 7 years but erase hard copy data such as from my order book and address information from proof of postage receipts after 3 months (the length of time in which Royal Mail allow claims to be made).

Blog Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How to Contact Me

For purposes of EU data protection law, I, Julia Pollard, am the data controller of your personal information. If you have any questions or concerns, you may contact me at julia@peggiespegdolls.co.uk or alternatively through my Facebook messenger or through my Twitter or Instagram messenger by searching for Peggies Peg Dolls . I am happy to answer any questions about my privacy policy.