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Postage & Returns | The Peg Doll Lady

Postage & Returns

This website is set to dispatch to UK addresses only. 

Our postage charge for the UK is a flat rate of £3.50 per order for Royal Mail 1st Class.  

Our order dispatch times vary due to the bespoke nature of many of our items, please see the current turnaround time displayed on the shop notice notification.


You will receive notification via email when your order has been dispatched.

Once an order has left our hands, we cannot control the delivery timescale of our postal partners Royal Mail.  If your order does not arrive within the expected time frame having left our care, we will investigate and send out a replacement or issue a refund where deemed applicable.  

Please note that Royal Mail doesn’t view an item as lost until 10 working days from dispatch has passed.  

We cannot be held responsible for items sent to the wrong address.  

We always send our orders out to the address stated on the order invoice or paypal account used unless contacted by the customer to suggest otherwise.  If these are different, we will contact you to confirm the correct details. 

Please ensure that the Paypal address is up to date before placing your Peggies order.



All of our handmade to order and personalised items are created to suit particular wants and specifications.  

We do not usually accept returns on these items.  

If an item is deemed as faulty, damaged, or an error in personalisation has been made by us, we will accept a return within 14 days of receipt and we shall refund the cost of return postage.  

Photographic evidence of the above will be requested.  

Non-personalised or bespoke items can be returned within 14 days.

We request that an intention of return notice is sent in writing (ie. email), and items must be returned to us in original packaging and in re-saleable condition.  

In this case, the buyer is responsible for return postage costs.  

You will receive an email to confirm that we have received the returned item(s) and we will be either providing an replacement item or a refund as discussed.  

We cannot be held responsible for goods lost in transit on their return to us.


We do not accept cancellations for our bespoke doll orders or personalised items if the painting process has commenced.

However, we will always try to accommodate changes where possible.